Support | OpenTrove

Real people should be easy to reach.

OpenTrove is built for meaningful memories, not confusing processes.

If something is not working, if you are unsure how something works, or if you need help with your account, we want support to feel simple and human.

You can contact OpenTrove Support by email.

Please include as much helpful detail as you can, such as:

Please do not send passwords or sensitive security codes.

We can help with:

When you contact support, we only access the information needed to understand and respond to your request.

We do not casually browse private Troves or memories.

If we ever need temporary access to investigate a problem, we do so only to the extent necessary to resolve your request.

Your content remains private, and support access is handled carefully.

We try to respond as quickly as possible.

Some requests can be resolved quickly.

Others may require careful investigation.

Either way, we’ll keep you informed along the way.

Some requests may take longer, especially if they involve account security, deletion, privacy, or technical investigation.

If you believe someone has accessed your account without permission, or if you have a privacy concern, please contact us right away.

For general support, use:

We’re always happy to help.

Thank you for trusting OpenTrove.

We know memories aren’t just files.

They’re part of people’s lives.

We’ll always treat them that way.